Question 1

Pre-Booking Design Capacity

Accepted Answer

Introduction

Q: Use Case: Overnight Deliveries

<h1 id="usecaseovernightdeliveries">Use Case: Overnight Deliveries</h1> <p>${youtube}<a href="d2977e0LNN4">Use Case - Overnight Deliveries</a></p> <h2 id="whenisthisrelevant">When is this relevant</h2> <h4 id="lasttouches">Last touches</h4> <p>Ensure formatting from multiple people is nice and consistent before the meeting the day after.</p> <h4 id="boostweeklyproductivity">Boost weekly productivity</h4> <p>When you have too much work to do, getting NoMore to do your work while you sleep can increase your weekly productivity.</p> <h2 id="whatwetypicallydo">What we typically do</h2> <h6 id="overnightdeliveries">Overnight Deliveries</h6> <p>It's evening, you have inserted all the ideas you want in some slides to make them look good! This presentation is your responsibility, but you notice you don't have time:</p> <ul> <li>Format the slides according to your company's CVI.</li> <li>Make the presentation look consistent.</li> </ul>

Watch a video to learn more about the booking feature here

Do I need to book capacity?

No, you do not need to book capacity when sending work to No-More. However, No-More is build on a first come, first server principle which mean that we are not able to guarantee that we can manage you work load when you are not using bookings. When you book capacity, you will be in front of other clients that are trying to get their work through No-More.

Where do I book capacity

Booking are done via our Customer Portal under the booking tab.

Required inputs for a booking

Submission time

The time that you are going to sent us your slides. The hand-in time must be at least 8 hours into the future.

Deadline

The time that you would like your slides completed

Number of slides

The number of slides within each type of work (visual enhancement, brush-up or recreation)

How many slides can you do

The number of slides that we can do depends on the time elapsed between the submission time and the deadlines as well as the type of work

Terms

I need to cancel my booking

Within the first hour after no-more recieves your booking, you can cancel the task without any cost
Until the hand-in time, you can cancel your booking with a cost of 50% of the estimated task cost
Cancellation after the hand-in time will result in a cost of

Question 2

Pricing model

Accepted Answer

Introduction

There are three types of payment models (Pay-as-you-go, Pre-paid credits or Subscription) that you can choose from. The choice of model will affect the price per hou and, the invoicing method.

How to choose the payment model

If you are the Account Owner, the payment model change be changed via our Customer Portal.

Choose Payment Model

Pay-as-you-go

The hourly rates on the Pay-as-you-go plan are higher than our other pricing options and are mostly suited for companies that prefer to not have any commiments and only use the service a few times a year.

35 USD per hour
No commitments
Invoice at the end of the month

Pre-paid credits

With Pre-paid credits, you purchase hours (credits) before using the service. These credits last for up to 1 year and the price depends on the amount that you buy:

10+ Credits at 25 USD per hour
50+ Credits at 22 USD per hour
100+ Credits at 19 USD per hour

Why choose credits

With credits you do not get a monthly invoice and you have full control of cost by limiting how much you are able to spent.

Expiration of credits

The 10 hours credit package expires after 6 months while the 50 and 100 hour package expires after 1 year. However, you can always renew your expired credits by purchasing a new credit package.

Re-purchase

Question 3

The Process of a Task

Accepted Answer

Introduction

Here we are going to explain how the process of a task works from sending the file until receiving it. We are going to refer to the series of phases, or steps, that occur on our platform.

The Process

1. Sending a task to NoMoreHours

For our NoMore Team too start a project, we need to first receive a file. Like it is explained in detail on the "How to send a task?" section, the Requester can send the file via our email (support@nomorehours.zendesk.com), or through our Customer Portal.

The Team responsible will receive the files are our Project Managers of Design. In this phase, they will go through the task specifications to check if everything is clear to proceed. If so, they will move to the next step and the requester will receive a confirmation email stating the task is ongoing. In case there are missing information, the Project Manager in charge of the task will get back to the client with certain assumptions and/or interrogations. After the task is completely clear, the Project Manager will proceed to the next step.

2. Designing the project

After a Project Manager posts the project on the platform, he will contact a willing Designer to work on the task during those specific required hours.

During this process both the Designer and Project Manager are actively in charge of the project:

It's the Designer

Question 4

Global Account Settings

Accepted Answer

What is global account settings

Global account settings affect the experience of each requester associated with the account

Who can change the global settings

Global account settings can only be set by the Account Owner

How to I change the global settings

Global settings can be changes via our customer platform

What settings can I change?

Automatic file deletion interval

Determine for how many days, you want our system to store files that we have worked on (180 days default)

Return file download options

Files will **only **be returned by recieving an email with a link to the files which are stores on our customer portal. To get the file, login in are required.
Files will be returned by recieving an email with a link to the files which are stores on our customer portal and as an attachement in the email. (default)

Who can request changes to company files

Only the account owner request changes (default)
All requesters can request changes

How new users are invited

Users from emails with a valid domain automaticly joins your organization account
Users from emails with a valid domain can request to join the organization account (default)
Users needs an invitation to join the organizaiton

Who can invite new users

Only the account owner can invite new users
All requesters can invite new users (default)

Who can dec

Question 5

Use Case: Overnight Deliveries

Accepted Answer

Use Case: Overnight Deliveries

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When is this relevant

Last touches

Ensure formatting from multiple people is nice and consistent before the meeting the day after.

Boost weekly productivity

When you have too much work to do, getting NoMore to do your work while you sleep can increase your weekly productivity.

What we typically do

Overnight Deliveries

It's evening, you have inserted all the ideas you want in some slides to make them look good! This presentation is your responsibility, but you notice you don't have time:

Format the slides according to your company's CVI.
Make the presentation look consistent.

Question 6

Credit Card vs Bank Transfer

Accepted Answer

Type of payment methods

Default payment method

The default payment method are Credit Card. In order to pay with Credit Card, you need to have a valid Credit Card associated with your account.

Payment with bank transfer

Invoices are issued at the end of the month. Eventhough your payment method are bank transfer, the invoice can still be paid with credit card.

Payment with Credit Card

Invoices are issued at the end of the month. When we issue an invoice to be paid with credit card, it automaticly gets charged to the associated card.

Pay with Credit Card

Settings and changing the payment method

If you want to pay by Bank Transfer instead of Credit Card, you need to submit a request for bank transfer either loggin in on our Customer Portal or contact your assigned Customer Success Manager.

Payment Method

Getting approvement for bank transfer

In order to be eligle for bank transfer, your account need to be vetted by one of our Customer Success Managers. The outcome of the vetting is based on your company size, country and the payment history that you have with us.

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