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Using the Service
How to get better at leveraging the service
Pre-Booking Design Capacity
Introduction Watch a video to learn more about the booking feature here Do I need to book capacity? No, you do not need to book capacity when sending work to No-More. However, No-More is build on a first come, first server principle which mean that we are not able to guarantee that we can manage you work load when you are not using bookings. When you book capacity, you will be in front of other clients that are trying to get the
Find returned output files / final files
How to find returned files Returned files can be accessed via our Customer Portal in the completed task overview. How long does the files get stored Default setting As a default, files are stored for 180 days on our servers but this can be changed via the account owners profile. How to change the setting Read more in our settings article.
How to provide task level feedback Mail At the bottom of each email with your file there are an option to provide a rating of the task and any feedback you would like to pass on to our team. Feedback that are general to you organization, will be stored on the organization account and used on tasks for other requesters going forward. Feedback that are specific to you will be stored on your account and will only be used on your tasks going forward. !(https://storage.crisp.chat/use
Best practices of communication on tasks
This presentation will provide you with a solid understanding of how to communicate with our Project Managers about your tasks
Expected Turnarounds on tasks
Minimum promised delivery time The minimum turnaround for any task are 6 hours. What determines the delivery time (the type of work, slides, busyness level) The expected turnaround depend on the type of work (visual enhancement, brush-up or recreation) and the amount of slides to be worked on. The calculator You can use our calculator to get a sense of expected turnaround on any task type and size.